AGENDA

0800 - 0900

Registration

0900 - 0905

Opening Remarks by Chair

Dr Stanley Mwangi Chege, CEO, Digital Transformation Experts

0905 - 0925

Panel Discussion

Navigating the Currents: The Future of Digital Banking (Part A)

Disrupting the disruption: Where is African banking heading next?
Sleepless nights: What are the top 5 challenges facing bank CXOs in 2024?
ESG, Gen AI, embedded finance: What's the next big thing in banking?
Eyes wide open: How will the bank of the future look like?

Daniel Araujo, CEO, Asseco PST
Raphael Lekolool, Managing Director, PostBank Kenya
Jamie Loden, Chief Operating Officer, Diamond Trust Bank
Collyns Ouko, GM & Head, Retail Digital Solutions, NCBA Group
Gouri Shankar Sharma, Group Head, IT, Prime Bank Kenya

0925 - 0940

Lightbulb Moments

Daniel Araujo, CEO, Asseco PST

0940 - 1000

Panel Discussion

Navigating the Currents: The Future of Digital Banking (Part B)

Disrupting the disruption: Where is African banking heading next?
Sleepless nights: What are the top 5 challenges facing bank CXOs in 2024?
ESG, Gen AI, embedded finance: What's the next big thing in banking?
Eyes wide open: How will the bank of the future look like?

Dorothy Jumba, Head of Customer Experience, HF Group
Asha Kamenge, Head of Product Innovation, Gulf African Bank
Georgina M Odhiambo, Head of ICT Channels Operations, National Bank of Kenya
Asif Sheikh, Executive Director, Xpert Digital

1000 - 1015

Kenya's Evolving Digital Banking Landscape

Adil Ahmed, VP & Deputy MD, MEA, Compass Plus Technologies

1015 - 1035

Panel Discussion

Breaking Barriers: Strategies to Drive Financial Inclusion

Beyond mobile money: New approaches to boost financial inclusion
Rural banking: Designing products that connect, not exclude.
Bridging the gender gap: How can digital banking empower African women?
Fintech & NGOs: How can partnerships unlock financial access for all?

Cephas Odero, Head of IT, Sumac Microfinance Bank
Tanya Alvis, VP Commercial, Africa, Onafriq
Jacqueline Jumah, Director, Advocacy & Capacity Development, AfricaNenda
Stephen Ruhohi, Senior Growth Manager, Tala

1035 - 1100

Networking Break

1100 - 1115

Transforming the Digital Lending Experience:
Unlocking Opportunities in Africa's Digital Lending Landscape

Asif Sheikh, Executive Director, Xpert Digital

1115 - 1135

Panel Discussion

Hyper-Personalised banking: The New CX Paradigm

Omnichannel journeys: How can banks remove friction across touchpoints
Automation vs. human touch: Finding the right balance in Africa's CX.
Beyond transactions: Can AI chatbots build emotional connections in Africa?
Measuring CX success: What metrics matter in Africa's digital banks?

Mustajab Ali, Director Business Development MEA, Orion Innovation
Ashish Baghel, Head – Digital Banking Channels, Prime Bank Kenya
Sheila Bundi, Head of Customer Experience, Apollo Group
Christine Njagi, Head, Customer Experience, Gulf African Bank

1135 - 1150

Lightbulb Moments

Mustajab Ali, Director Business Development MEA, Orion Innovation

1150 - 1210

Panel Discussion

The Collaborative Edge: Unlocking Success in Bank-Fintech Ventures

Finding the right fintech partner: Skills, not just startups.
Collaboration, not competition: How can banks & fintechs win together?
Data & APIs: Sharing the pie without losing control.
Co-creating the future: Can banks & fintechs design Africa's next big thing?

Janet Dali, Head Ecosystems, Diamond Trust Bank
Charles Kinyanjui, Head New Ventures, National Bank of Kenya
Makabelo Malumane, Head of Transaction Banking, Standard Chartered
Muthoni Mutonyi, Head of New Ventures, KCB Group

1210 - 1230

Fireside Chat

Beyond Mobile Money: The Future of African Payments

Mobile money 2.0: Adapting to stay ahead in Africa's evolving landscape.
Cashless revolution: How can Africa leapfrog cash with QR codes & wallets?
Blockchain payments: Can Africa lead the way in secure cross-border transactions?
Real-time payments: Are we getting there?

Michael Mbuthia, Regional Director, AfricaNenda
Vinod Sharma, Chief Technology Officer, M-Pesa Africa

1230 - 1245

Lightbulb Moments

Dami Adebari, Regional Sales Manager, Africa, HID Global

1245 - 1305

Fireside Chat

Data at the Helm: Building a Data-Driven Bank

The future is big: Leveraging Big Data in banking
Beyond the hype: Making predictive analytics actionable
Blockchain payments: Can Africa lead the way in secure cross-border transactions?
Breaking down silos: Strategies to drive collaboration between departments

Olu Meyanbe, Head, Strategic Analytics, Standard Chartered
Biko Nyabuti, Head of Personalisation, Stanbic Bank Kenya

1305 - 1325

Fireside Chat

Securing Trust: New Tactics to Enhance Cybersecurity

Hacking the hackers: Next-gen technologies to outsmart evolving threats
The human factor: How can banks address the human vulnerabilities that compromise security?
Walking the tightrope: How to balance convenience and security?
Beyond compliance: How can banks build lasting digital trust with customers?

Payne Omari, Senior Cyberrisk Consultant, KPMG East Africa
Joseph Ongoro, Regional Sales Executive, HID Global

1325 - 1340

DigiBank Awards

1340 - 1345

Closing Remarks by Chair

Dr Stanley Mwangi Chege, CEO, Digital Transformation Experts

1345 - 1430

VIP Networking Lunch

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